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Customer Service

Cancellation, Refund, Insurance/Damages, Delivery and Privacy Policy


Privacy Policy:

We do not share or sale our customers contact or personal information with vendors or third parties.

Moving and Related Services:

All services require a minimum deposit amount of $150 or 50%, whichever is highest, of the total price of the service and/or designated amount for supplies, equipments for acquisition and implementation of service. Remaining estimated payment due at arrival of TPCT professional.  


Refunds/Cancellations must be requested & submitted via email 48 hours before service date for moving services, and prior to product purchases for staging, packing services, and other moving related services. Refunds and Cancellations may be subject to fees less deposit, supplies/equipment acquired for service. Paid deposits constitute customer acceptance of service agreement and items listed within the work order and/or invoice. As our customers satisfaction is guaranteed, reasonable accommodations will be made to fulfill all orders within the ability of the TPCT.   

Provided Moving Insurance:

TPCT provides Released Value protection which comes at no extra cost to you, our customers.  In the extremely rare event of a damaged item, that adequate accommodations and/or an alternative solution is not possible, TPCT will assumes liability at .60 cents per pound per article for claims. When covered by released valuation protection, lost and damaged items won’t be replaced or repaired when you file a claim. Instead, you’ll be compensated .60 cents per pound per item.  All claims that are unresolved can/must be mediated. 

Full Value insurance is available to all clients at an additional cost, plus non-refundable deductible.  As TPCT doesn’t set rates for insurances, prices and fees and provisions within policies are handled per each contact.

Liquidation of Online Sale Items:

Your satisfaction is guaranteed!  If you are not entirely satisfied with your purchase, we're here to help.  As all items are liquidation items and proceeds support our non-profit partner in the #buildthepearl campaign, items are sponsored in as is condition.   Therefore, any refund would be less fees.  *Note*  Some Liquidation items may have minor scratches and imperfections.  Thus all furniture is purchased "as is".  To be eligible for a return, your item must be unused and in the same condition in which it was received.  Items must have sustained damages as a result of the moving process, or manufacturing errors or condition upon arrival.  We will immediately notify you on the status of your refund after inspecting the item.  Replacement of items will be provided pending inspection.  All "New" items will receive full refund less shipping fees.  Your satisfaction is guaranteed!

Delivery Policy:

Additional delivery and shipping fess apply for all orders under $500, and/or fall beyond a 10 mile radius from the pick-up location.  TPCT provides delivery within the DMV area for orders of $500 or more. 

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